In-store workshops
A day on your floor. Then the number moves.
Everything else we do is designed to run without me. This is the one that does not. Half a day, a full day, or several days across a week. We scope it to what your store actually needs, not to a package.
One calendar. Dates go roughly a quarter out.
No mystery
Here is what a full day looks like.
Most consultants will not show you this before you sign. This is the full-day version. A half day covers the first block and the video setup, and a multi-day engagement gives every block room to breathe with real customers in between. Your store never closes and no shift loses its floor. We work around your traffic, not the other way around.
Morning
Team launch and process install
Where everybody finds out what changes and why it is worth their time.
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First
The room
Full team, sales and BDC together. We put the store's real numbers on the board and talk about what they mean. Nobody gets lectured. Everybody sees the gap.
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Then
The process install
The daily flow, the hot lead standard, and who owns what hour. Written down, not described. Your managers leave holding it.
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Then
The CRM, opened up
We go into the system you already pay for and fix statuses, automations, and the reports your managers should be running. Live, with them watching.
Afternoon
Video setup and the nightly habit
The part that decides whether any of the morning survives the following month.
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First
Video, built in
Templates loaded into your CRM, scripts your reps will actually say, and everyone records their first one before we leave the room. This is the lever with the cleanest proof behind it.
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Then
The nightly numbers habit
We run the end-of-day review with your managers once, together, so they have done it before they have to do it alone. This is the step stores skip and then wonder why it faded.
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Last
The one number
Before we leave, we agree on the single metric we are both watching for the next 90 days, and who reports it.
Then weekly coaching picks it up, because a workshop nobody follows is a good day and nothing else.
Formats
Four ways to get Durran live.
All four use the same calendar, so they compete with each other for dates. Worth knowing before you plan around one.
In-Store Workshop
Half a day, a full day, or several days across a week. On your floor, with your team.
- Scoped to your store, not to a package
- Sales and BDC together
- Process written and installed
- Video recorded before we leave
- Usually pairs with monthly coaching
Virtual Workshop
The same material on camera, for groups spread across markets or stores not ready for an on-site.
- Run in sessions, not one long day
- Recorded for the people who miss it
- No travel, faster to schedule
Live Online Coaching
Recurring calls with your managers and your floor, working your real numbers week to week.
- Weekly or biweekly cadence
- Recaps your managers can act on same day
- One agreed number, tracked call to call
Events and Seminars
Group meetings, association events, and conferences. High energy, real numbers, no filler.
- Keynote or breakout
- Dealer groups and 20 groups
- Built around your audience, not a stock deck
Straight talk
This is not right for every store.
We would rather tell you now than take the deposit and find out in the room.
Book it if
- You own the decision, or you can get the person who does into the room
- Your managers will be there start to finish, not just the opening
- You are willing to change a process, not just hear about one
- You already have a CRM and it is underused rather than absent
- You want a number to move and you will say which one
Skip it if
- You want a motivational day and no follow through
- Your leadership will not be in the room
- You are shopping purely on price per hour
- You need the whole store fixed in one visit and nothing after
- Nobody at the store has agreed the current process is a problem
What we need from you
Less than you think.
Half a day up
Half day, full day, or several days. Your store stays open the whole time and we work around the shifts.
CRM access
Admin level, before we arrive, so the day is spent fixing it rather than requesting permissions.
Your managers
In the room, start to finish. This is the one thing that decides whether it holds after we leave.
One number
Pick what you want moved. If you are not sure, we will pick it together on the first call.
Dates
Find out what is still open.
There is no live calendar here on purpose. Tell us the store, roughly when, and what you want moved, and we will come back with the dates that are genuinely open and a real number. If an in-store is not the right first move for you, we will say that too.